Terms of service

We want you to love your Emperior Leather piece. If it isn't right, you can return it using the options below. None of this affects your statutory rights.

30-day returns

You can return unworn items in their original condition, with all tags attached, within 30 days of delivery for a refund or exchange.

Your right to cancel (14 days)

Under the Consumer Contracts Regulations you can cancel your order for any reason within 14 days of receiving it. Tell us you are cancelling by email or through our contact page, then send the items back within 14 days of telling us.

How to return

Contact us with your order number and the items you are returning.
We will reply with the return address and instructions.
Pack the items securely and keep your proof of postage.

Unless an item is faulty or we sent you the wrong item, the cost of returning it is yours.

Refunds

We refund you within 14 days of receiving the items back, or of receiving proof that you have sent them, whichever is sooner. Refunds go to your original payment method. If you cancel your whole order, we also refund the standard delivery charge you paid.

We may reduce a refund if an item has been worn or damaged beyond what is needed to check it, as you would in a shop.

Faulty or incorrect items

If your item is faulty, damaged on arrival or not as described, contact us as soon as possible with photos. Under the Consumer Rights Act 2015 you can reject a faulty item within 30 days of delivery for a full refund, and after that you are entitled to a repair or replacement. We pay the return postage for faulty or incorrect items.